Ube Lou wants you to be completely happy with your order. If you are not satisfied, we will gladly accept items for exchange or refund within 14 days. Send an email to to receive your return information.

When returning a product, you are obliged to keep the product in the same condition as when delivered. You must not have used the product, however you have the right to investigate the condition the product was in when delivered. All original packaging shall be returned with the product without having been tampered with. The product does not qualify for the return policy if it is damaged or harmed while being in the customer’s care. 

All refunds will be issued to the original form of payment. Only regular priced items may be refunded, unfortunately sale items cannot be refunded.